Claims Adjuster
Payments and approvals
Use for payment status and claim-level decisions.
Team Routing
Reach the right person faster
Contact routing is aligned to claim events and common worker scenarios.
Nurse Case Manager
Treatment and work limits
Use for symptoms and return-to-work updates.
Vocational Counselor
Retraining and transition
Use for role transition planning.
Routing Scenarios
Quick mapStart with claims adjuster first.
Escalate to NCM immediately.
Contact vocational counselor.
Recent Team Activity
Last 7 days- NCM requested symptom update.Happened: Apr 3
- Adjuster confirmed payment cycle.Happened: Apr 2
- Vocational overview shared.Happened: Apr 1